We’re one email away
Selling, payouts, refunds, domains — whatever’s stuck, write to us and a human replies. No ticket numbers, no bots.
Mon–Sat, 10am–7pm IST · we reply to most emails within one working day.
- The email address on your PDFCart account.
- The product link — the full
pdfcart.in/p/…URL. - For payment issues: the payment reference or the buyer’s email and the date.
- A screenshot of what you’re seeing, if something looks wrong.
Answers to the usual questions
Buyers can re-open every PDF they’ve paid for from the library — they just enter the email used at checkout.
Open the buyer library →Your share of each sale settles straight to the bank account linked on the Bank page. Check the account and IFSC there first.
Check bank details →Double charge, no access, or a broken file — here’s what qualifies and what to send us.
Read the refund policy →Domain connection needs one CNAME record. The connect page shows the exact value and verifies it live.
Connect a domain →Platform fee drops from 8% to 5% on Pro and 3% on Super. Compare the plans before you upgrade.
Compare plans →Copyright complaints and anything that breaks the content rules — we act on these fast.
Read the content policy →Buying a PDF rather than selling one? Write to the same address — mention the seller’s page and the email you paid with, and we’ll sort it out.