We’re one email away
Selling, payouts, refunds, domains — whatever’s stuck, write to us and a human replies. No bots.
Mon–Sat, 10am–7pm IST · we reply to most emails within one working day.
- The email address on your PDFCart account.
- The product link — the full
pdfcart.in/p/…URL. - For payment issues: the payment reference or the buyer’s email and the date.
- A screenshot of what you’re seeing, if something looks wrong.
Answers to the usual questions
Buyers can re-open every PDF they’ve paid for from the library — they just enter the email used at checkout.
Open the buyer library →Your share of each sale settles straight to the bank account linked on the Bank page. Check the account and IFSC there first.
Check bank details →Double charge, no access, or a broken file — here’s what qualifies and what to send us.
Read the refund policy →Domain connection needs one CNAME record. The connect page shows the exact value and verifies it live.
Connect a domain →One simple plan: 8% per sale (minimum ₹1), payment gateway charges included. No monthly or setup fee.
See pricing →Copyright complaints and anything that breaks the content rules — we act on these fast.
Read the content policy →Buying a PDF, not selling one?
I paid for a PDF but did not receive it. What do I do?
Open pdfcart.in/library and enter the email address you used at checkout. Every PDF you have paid for is listed there, and access does not expire unless the seller set a validity period. If it is not listed, write to us with the payment reference and the product link and we will trace the order.
How do I get a refund on a PDF I bought?
Refunds apply if you were charged but never got access, were charged more than once, or the file is corrupt or empty. Contact the seller or PDFCart within 7 days with your payment reference and the product link. Verified cases are refunded to the original payment method.
Why does a product page say it is not available for purchase?
That seller's payout account has not finished verification, so PDFCart will not take a payment it cannot pass on to them. The page starts selling automatically the moment their bank is verified — nothing is lost, it is only paused.
How long does PDFCart take to reply?
A person answers, usually within one working day, Monday to Saturday between 10am and 7pm IST. Including the product link and the payment reference in your first message is what gets it resolved in one reply instead of three.